Legal Policies & Compliance

Last Updated: September 7, 2025

BizFinder Ltd (Business Registration Number: C25223773) operates as a comprehensive online business directory platform serving the Mauritian market. We specialize in verifying, listing, and promoting legitimate businesses registered in Mauritius through our digital platform accessible at bizfindermauritius.com.

Our Service Packages

• Essential Plan (Rs 799/year): Basic business listing with contact information, business category, and location verification
• Pro Visibility Plan (Rs 1,999/year): Enhanced listing with logo, description, photo gallery, customer reviews, and priority search placement
• Lifetime Presence Plan (Rs 4,999 one-time): Permanent listing with all Pro features, analytics dashboard, and dedicated support

All services include our three-tier verification process ensuring business legitimacy and compliance with Mauritian business registration requirements.

Verification Timeline: Standard verification completes within 3-5 business days. Complex cases requiring additional documentation may take up to 10 business days. Applicants receive status updates via email throughout the process.

Rejection Criteria: Applications may be rejected for invalid or expired business registration, misrepresentation of business activities, failure to provide required documentation within 14 days, or businesses operating in restricted categories without proper licensing.

Payment Processing

We accept payments through authorized payment service providers including MCB Juice, My.T Money, and bank transfers. All transactions are processed in Mauritian Rupees (Rs) and include applicable VAT at current rates.

Refund Policy

• Service Failure Refunds: Full refund provided if we fail to publish your verified listing within 10 business days due to technical issues
• Verification Rejection: Partial refund (75% of paid amount) if application is rejected during verification for reasons not disclosed upfront
• No Refunds: Once listing is published and active, no refunds for early termination, unused time, or changes in business circumstances
• Processing Time: Approved refunds processed within 14 business days via original payment method

Dispute Resolution: Payment disputes must be submitted within 30 days to contact@bizfindermauritius.com with transaction references and supporting documentation.

Data We Collect

• Business Information: Company name, BRN, VAT number, business category, contact details, business description, and uploaded images
• Personal Information: Contact person name, email address, phone number, and position in company
• Technical Data: IP addresses, browser type, device information, login timestamps, and website usage analytics
• Payment Information: Transaction references, payment amounts, dates (no financial credentials stored)

Lawful Bases for Processing

• Contract Performance: Processing necessary to provide directory services and manage subscriptions
• Legal Obligation: Compliance with Companies Act recordkeeping, AML/CTF customer due diligence, and tax obligations
• Legitimate Interest: Fraud prevention, service improvement, and direct marketing (with opt-out rights)
• Consent: Optional analytics cookies and third-party marketing communications

Data Retention

• Active Listings: Data retained while subscription is active plus 12 months for customer service
• Business Records: 7 years after account closure (Companies Act requirement)
• Payment Records: 7 years (tax and AML obligations)
• Marketing Data: Until consent withdrawn or 3 years of inactivity

Data Security & Breach Notification

We implement appropriate technical and organizational measures including encryption, access controls, and regular security audits. In the event of a personal data breach, we will notify the Data Protection Commissioner within 72 hours and affected individuals without undue delay where high risk exists.

Data Protection Officer: contact@bizfindermauritius.com | 57034935

User Content Warranties

By uploading content to BizFinder Ltd, you warrant that:

• You own or have licensed rights to all uploaded content including text, images, logos, and videos
• Content does not infringe copyright, trademark, or other intellectual property rights
• You grant BizFinder Ltd a non-exclusive license to display, reproduce, and distribute content for directory purposes
• Content complies with Mauritian laws and does not contain defamatory, obscene, or illegal material

BizFinder Ltd Intellectual Property

All website design, software, trademarks, and original content are protected by copyright and other intellectual property laws. Unauthorized reproduction, modification, or commercial use is prohibited without written permission.

Repeat Infringer Policy: Accounts with multiple verified infringement complaints may be suspended or terminated at our discretion.

Customer Due Diligence (CDD)

As required under AML/CTF legislation, we conduct customer due diligence for all business accounts including:

• Identity verification of beneficial owners (individuals owning ≥25% of entity)
• Politically Exposed Persons (PEP) screening through international databases
• Source of funds verification for payments exceeding Rs 15,000
• Enhanced due diligence for high-risk business categories

Record Keeping & Reporting

• Transaction Records: All payment records maintained for 7 years with customer identification details
• Suspicious Activity: Transactions showing unusual patterns reported to Financial Intelligence Unit within 5 working days
• Large Cash Equivalent: Electronic payments exceeding Rs 500,000 subject to enhanced monitoring

Competition Law Compliance

Our advertising and promotion policies ensure compliance with fair competition requirements:

• Paid Placement Disclosure: All sponsored listings clearly marked as "Sponsored" or "Promoted"
• Fair Ranking: Search algorithms based on relevance, location, and subscription tier without anti-competitive manipulation
• No Exclusive Arrangements: Businesses free to use competing directory services
• Transparent Pricing: All subscription fees published openly without discriminatory pricing

Competition Compliance Officer: contact@bizfindermauritius.com

Security Measures

• Data Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Access Controls: Multi-factor authentication, role-based access, and regular access reviews
• Infrastructure Security: Regular vulnerability assessments, penetration testing, and security monitoring
• Backup & Recovery: Daily automated backups with 30-day retention and tested disaster recovery procedures

User Security Responsibilities

• Use strong, unique passwords and enable two-factor authentication where available
• Immediately report suspected account compromise or unauthorized access
• Keep contact information current for security communications
• Report suspected fraudulent listings or suspicious activity

Security Contact: contact@bizfindermauritius.com | 24/7 Incident Hotline: 57034935

Business Listing Responsibilities

• Accuracy: Maintain current and accurate business information including contact details, operating hours, and service descriptions
• Legal Compliance: Ensure business operations comply with all applicable Mauritian laws and regulations
• Authorized Representation: Only authorized business representatives may create or modify listings
• Content Standards: Upload only appropriate, professional content that accurately represents your business

Prohibited Activities

• Creating false or misleading business listings
• Impersonating other businesses or individuals
• Uploading malicious code, viruses, or harmful content
• Manipulating reviews, ratings, or search rankings
• Using automated systems to scrape data or create multiple accounts
• Engaging in discriminatory practices based on race, religion, gender, or other protected characteristics
• Promoting illegal activities or unregulated financial services

Content Moderation

We reserve the right to review, modify, or remove content that violates our policies or applicable laws. Content moderation may be automated or manual, with appeals processes available for disputed removals.

Account Suspension & Termination

• Warning System: Minor violations result in warnings with opportunity to correct issues
• Temporary Suspension: Serious violations may result in 7-30 day account suspension
• Permanent Termination: Repeated violations, illegal activity, or severe policy breaches may result in permanent account closure
• Appeal Process: Account actions may be appealed within 30 days to contact@bizfindermauritius.com

Governing Law & Jurisdiction

These terms are governed by the laws of Mauritius. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the Mauritian courts, with proceedings conducted in Port Louis, Mauritius.

Limitation of Liability

BizFinder Ltd's liability is limited to the annual subscription fee paid by the affected user. We exclude liability for indirect, consequential, or punitive damages, business interruption, or loss of profits, except where prohibited by Mauritian law.

Force Majeure

We are not liable for service interruptions caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet infrastructure failures, or cyber attacks by third parties.

Severability

If any provision of these terms is found unenforceable, the remaining provisions continue in full force and effect.

BizFinder Ltd Contact Details

Regulatory Authority Contacts

For complaints about our data protection practices, contact the Data Protection Commissioner at dpo@govmu.org or +230 211 0439.

For competition law concerns, contact the Competition Commission of Mauritius at info@competitioncommission.mu or +230 211 2005.

For financial services complaints, contact the Financial Intelligence Unit at info@fiumauritius.org or +230 454 1423.

Policy Updates

These policies were last updated on September 7, 2025. Material changes will be notified to users via email and website notice 30 days before implementation. Continued use of our services after policy updates constitutes acceptance of revised terms.